Returns & Exchange
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
We only accept returns for UK, US, and FR orders for the time being.
The return time
If you need to return or replace the goods, you must submit all return requests within 30 days of your package being delivered.
We offer FREE returns on unworn or defective garments from all US and UK, FR orders.
* Returns are currently accepted for US, UK, and FR orders.
* Please note that the original shipping fee (if any) is non-refundable.
* For health and safety reasons, all bottoms cannot be returned or exchanged.
* Gift cards cannot be returned or exchanged.
* Items marked as “final sale” cannot be returned or exchanged.
Conditions of return and exchange
- Please make sure the item(s) must be in the same condition that you received it/them, unworn or unused, with tags, and in its original packaging.
- Clothing that has been in contact with perfume, smoke and deodorant will not be returned or exchanged.
- We do not accept returned items that have not been submitted and approved first. Please do not return your item(s) to the address marked on the parcel your received.
- If you have worn your bra once to try on a fit, that's okay! However, the bra should show no signs of wear and cannot be returned if it is deformed or washed.
Any refund will be credited back to the card used to pay for the original order. If your card has expired since you placed the order, please get in touch and let us know your new expiry date so we can process this. You’ll receive an email when your refund is in progress. We will process the refund within two weeks.
We don’t offer any exchange service once your order has been placed/fulfilled/delivered. However, you could contact our Customer Service as soon as possible if your order hasn’t been shipped yet.
The return method
Your satisfaction is CRÈME SU's top priority - whether it's the size, fit, color, or something else, if you're unsatisfied with your purchase we happily accept returns for 30 days after purchase.
1.Click the link to log in your account.
2. After logging in to your account, you can see your order number, which is usually in the form of numbers.
3. After the query to the order number ,click on https://cremesugb.returnscenter.com/ to apply for a refund.
4. CRÈME SU will send you a pre-paid return label by email, and tell you the specific return method and return address.
*Please read the email carefully, then print the return label and adhere it to the outside of the return parcel and drop off the package at the parcel shop.
5. Your refund will be processed within 15 business days after we receive your return. Typically, it takes 3 to 5 business days for the receiving bank to credit the money to your account.
1. Please do not send your return to the address on your package. This is not the return address and will affect processing your return. The return email will include the return address or return label.
2. If you receive a damaged/defective item, please contact CRÈME SU Customer Service within 24 hours of receipt.
We reserve the right to refuse returns on items that do not meet our hygiene and health standards.